Terms of use


We welcome you to our online store toucanconcept.gr where the products of the Company “toucan concept store ” are available for sale, based at 2,Grigoriou ‘E  Street in Pyrgos, Ilia,Pyrgos Tax Office, Tax Identification Number: 300153561, No. GEMI: XXXX4220000 .

The promotion, presentation, sale, transport-storage, delivery and possible return of our products, displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before navigating toucanconcept.gr and making your purchases.

Your navigation on toucanconcept.gr as well as the realization of any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of your disagreement or reservation about part or all of these terms you can send your relevant e-mail to [email protected] before you navigate or make the transaction, otherwise you accept all the terms is unreserved.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user / consumer / visitor / member of toucanconcept.gr (in whole or in part): a) part or all of these terms of use, b) part or all the content of toucanconcept.gr and c) part or all of the external appearance (interface), structure or composition (configuration) of toucanconcept.gr as well as its technical specifications. The company also reserves the right at any time, unjustifiably and without prior notice to the user / consumer / visitor / member of toucanconcept.gr to cancel, suspend or terminate the operation of toucanconcept.gr. The user / consumer / consumer / member of toucanconcept.gr recognizes and unreservedly accepts all the above with only the navigation and / or use of the services of toucanconcept.gr.


The online store toucanconcept.gr promotes, promotes and resells the products of the suppliers with which it cooperates. The company reserves the right to freely choose the products it promotes on toucanconcept.gr and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with a deadline.

Toucanconcept.gr is a store that collaborates with a variety of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a very wide range of products and in fact at the best possible prices.

Therefore, although we take every possible measure for the availability of our products as it appears on toucanconcept.gr, there is a case that a product displayed on toucanconcept.gr is not finally available or is not available within the delivery time mentioned in optik4u. gr, for reasons that do not fall within our sphere of influence. For this reason and in order to fully inform you and protect you as much as possible from unforeseen events, the orders are completed as follows:

a) SEND REQUEST FOR ORDER – You can navigate in our online store, freely choose through toucanconcept.gr the products of your choice and place them in your shopping cart. Then, following the ‘steps’ that are indicated to you each time, you should proceed with the sending of your request for an order to our company. In order to provide you with the best and most complete service and to facilitate your future purchases during your first order, you register as a user of toucanconcept.gr by filling in all your personal information requested in the respective registration form. Then, each time after completing your purchases, fill in all the details of your order request that appear on the order form. All data sent to our company fall under the strict policy of protection of your personal data that our company adheres to and are collected and processed with complete security and diligence and only with your explicit consent provided by sending the above form. In any case, every time you send a request to order to our company, you must first have accepted these terms of use, which govern the transactions between us in their entirety as referred to in Article 1 above. You are also responsible for the correctness and legality of your above information which our Company knows only upon your statement.

Upon sending the request for your order, an automated message appears containing the details of the order request that our company will receive, which is also sent to the email address you have stated to us. All your requests are received by us subject to the availability check of the products included in your order request (which check takes place after the start of the processing stage following your request). At the stage of receiving your request and the automatic display of the content of your order request, the processing of your request by our company has not started yet.

b) PROCESS REQUEST PROCESSING – If your order request is sent from 9.00 to 14.00 on a business day and time (ie from Monday to Friday then you will receive an immediate message at the e-mail address where you have stated that your request is at otherwise you will receive this message within the next business day.During the processing of your request, the availability of all the products included in your order request is checked.

j) In case there is availability of all the products included in your request within the delivery time mentioned in our online store then you will be sent a message to the e-mail address and / or the mobile phone number you have stated that will confirm the your order and will include all its details. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

ii) In case one of the items you placed in the order is not available and / or that a product will be available after the delivery time listed in our online store, then you will receive a relevant message at the e-mail address and / or mobile phone number you have told us. In any case, the new message that you will receive via e-mail and / or on the mobile phone that you have stated to us and the confirmation of your order based on which you will execute your order. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

An employee from the customer service department of our company will contact you on the phones you have stated in order to consult with you on any modification, correction, cancellation of your order request. If it is not possible to contact you in this way, you will be sent an e-mail to the email address you have stated in order for you to contact us. If neither of the two communications becomes possible (for any reason) within 10 days of sending your order request, your request will be automatically canceled and you will have to send us a new request again.

In any case, after contacting you, it will be sent to the e-mail address where you have stated a confirmation of your (new) order with all the (new) information contained therein.

Our Company can contact you via e-mail and / or mobile phone message which you have stated to us during your registration throughout the delivery of your order to you for any issue regarding the receipt , the processing, execution and / or transfer of your order and / or its payment and / or return of products. The parties agree that such communication (via e-mail and / or text message to your mobile phone-sms) also covers the legal requirements for your written notification, notification, confirmation of your order, where and when required by law. .


In order to provide you with the best and most complete service, our company has the following method of payment for the products you are interested in buying, which also depends on the processing time of your order request and / or the time the product is shipped to you.

COD – COD – Pay the corresponding price upon receipt of the product from the carrier of our choice.

Bank transfer to our following accounts.

Pireaus Bank

GR39 0172 5080 0055 0810 0599 157



a) With the confirmation of your order you will be informed with an email to the e-mail address and / or to the mobile phone that you have stated to us about the delivery time of your products depending on the area you have chosen to have the products sent to you.

b) In any case, your order will be sent to you by our company or by a cooperating carrier of its choice during working hours and days (Monday – Friday, 09: 00-17: 00). According to the basic delivery schedule of our partner courier company, the deliveries are as follows:

in the county capitals within 24 hours of shipment of the goods to the carrier (except islands).

to other areas within 48 hours of shipment to the carrier excluding remote areas which can be delivered in 72 hours

Our company and its partners take all the necessary measures for the valid delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays due to force majeure or events beyond its control. Indicatively, it is not responsible for causes of delivery delays due to delays at customs, intermediate loading-unloading areas, transport strikes or other strikes that affect the delivery of products to our company’s warehouses by our suppliers, etc. In case of any company or We will make every effort to contact you with the information you have provided in order to inform you and consult with you about the new delivery or delivery of another product.

Although we have taken every possible care to inform you regarding the lack of availability of a product, there is still the possibility of an unexpected shortage or unavailability of the product from our suppliers (even after confirmation of your order). In this case, our company will again make every effort to contact you with the information you have provided (via email and / or mobile phone that you have stated to us and / or by phone) in order to inform you about it and to arrange with you for the new delivery or the delivery of another product or the cancellation of the order without compensation for both parties and the interest-free return of the money that may have been paid within a reasonable period of time.


It is possible to cancel your order in the following cases:

Before sending / receiving the product – Cancellation is possible by sending an e-mail to [email protected] by phone or by contacting 26220 29215

Upon receipt of the product – You can exercise your right to withdraw within 14 calendar days


a) Use / Operation toucanconcept.gr – Both parties (company and consumer) are committed to the correct and based on good faith and transactional usage and operation of the website. In order to have proper and complete access to toucanconcept.gr must be activated in the browser, the JavaScript language as well as the ability to download cookies. To use toucanconcept.gr you must have a version of Internet Explorer over 6 or a version of Mozilla Firefox over 3.5 or some other corresponding version of web browser installed. It is also recommended that you use the latest versions of browsers as well as Adobe Flash Player to display additional graphics. The user / consumer / visitor / member of toucanconcept.gr acknowledges and accepts that in order to use some of the services of toucanconcept.gr he may need to download some upgraded electronic programs to his PC. The Company takes all the necessary measures for the continuous and uninterrupted operation of toucanconcept.gr, but reserves the exclusive right, and the consumer accepts it, to permanently or temporarily suspend the operation of toucanconcept.gr with or without notice to users / members and the visitors of toucanconcept.gr.

In any case, the user / consumer / visitor / member undertakes the obligation and accepts that they will not use toucanconcept.gr for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, disturbing, slanderous, defamatory, vulgar, obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may harm minors in any way, is not entitled to be transmitted or infringes any patent, trademark, trade secret, copyright, copyright or other proprietary rights of third parties; software or any other files, programs or programs, designed to interrupt, cause damage, destroy or equip the operation of any computer software or hardware, intentionally or unintentionally in breach of applicable Greek and Community law and its provisions, may harass third parties in any way and any Content is used to collect or store personal data about other users.

b) Content toucanconcept.gr – The company takes every possible care for the correct publication – display of information regarding the products it promotes through toucanconcept.gr. However, our company is not responsible for any errors in the operation of the online department store in the listed and displayed information (such as the indicative price, availability, photo, type, etc.) that may be indicatively due to technological failures-errors, typographical and / or “human” errors and / or incorrect information from suppliers, even through its negligence. If you find an error before and / or after the completion of your order, we invite you to send a relevant e-mail to the e-mail address [email protected] and / or to contact us at 26220 29215. In any case, however, If you find an error, we ask you not to send an order request before notifying our company and clarifying the specific issue.

Retail prices of products are mostly determined by suppliers. Nevertheless, our company pursues a free pricing policy based on its commercial strategy, always within the framework of the prescribed legislation, in particular the provisions on protection of competition (fair and unfair). Therefore it is possible to find a difference in the prices of products sold on toucanconcept.gr from other similar products sold in other points of sale, given that our company from time to time makes product offers or other promotions whenever it deems necessary . Also, the company reserves the right and the user / consumer / visitor / member of toucanconcept.gr accepts it, to modify the listed prices and to change and / or withdraw the offers at any time with or without prior notice of users / consumers / visitors / members of toucanconcept.gr.


The entire content of toucanconcept.gr (except for those data that belong to third parties, eg copyrights of third parties, partners, organizations, etc.), ie indicative and not restrictive texts, photos, drawings, commercial and financial data, the programs, the files of all kinds, marks / logos, the form (lay – out) of toucanconcept.gr etc are subject to the intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international intellectual property contracts. In no case should their appearance and promotion on toucanconcept.gr be construed as a transfer and / or assignment of their license and / or right of use. Based on the above, therefore, it is expressly prohibited the complete or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action on the above data, without any explicit prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and negative damage caused to it in accordance with the provisions of applicable law.


a) Correct registration of personal data

Because your personal data and contact information that you provide to toucanconcept.gr are extremely important for the execution of your electronic transaction with us because, as you know, these are, among other things, the only way our company communicates with you for the execution of its obligations to you as well as the orders, you must be sure that the information you have given us is absolutely correct. Our company takes every possible care to receive from you your correct information and for this reason, you ask at the end of completing your information to re-check this information and then send it to us with your explicit consent for use the information you have filled out. Therefore, our company does not bear any responsibility in case any of its contractual or legal obligations are not fulfilled correctly and / or in time due to sending incorrect personal information by you. In particular, any notice that will be made to the email address and / or mobile phone that you have given us (eg for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by your data and / or due to a technical or other fault on your server, and / or your telephone and / or your telecommunications provider, and / or due to a change in your data (unless you have informed us in good time). The same applies to the communication and shipping address of the products as well as to the landline communication phones. In any case, you are obliged to update your data every time there is a change in it.

b) Registered users

In order to better serve you and facilitate your future purchases, you should register as users of toucanconcept.gr (log in) when you first send an order request to our company. The data you fill in the special form at toucanconcept.gr remain in the system of our company. Therefore, during your first visit order request you request to open an account with us and create a user profile (Name, gender and date of birth), using your own unique security codes (username & password). In this way you create your own unique page – registered user page – in which the history of your purchases is recorded. When you register as registered users the company may and you as registered users agree to install a session cookies system exclusively for your identification as well as your transactions to create your history as a customer that appears on your personal page and is visible only to you. The above session cookies have the sole purpose of serving the best management of your profile and your transactions so that you do not have to declare your details from the beginning every time you visit toucanconcept.gr. Session cookies are deleted as soon as you are logged out by a registered user.

c) Written consent

By completing and submitting the relevant form with your data, your written consent is provided for the use of the data contained in it for the purposes described in these terms under the privacy policy.

d) Privacy policy

The issue of protection of your personal data is for our company a very serious issue that is treated as a top priority. Your personal data is collected by our company exclusively and only in the context of conducting transactions with toucanconcept.gr and our communication with for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders, the service of your requests as well as the sending of informative messages in relation to our products and services. All your personal data which are collected through the special electronic form of toucanconcept.gr are the absolutely necessary for the performance of the above services by us and are subject to your full and unconditional consent / consent provided with the sending your personal data to us. Your personal data is not disclosed to any third party and is managed exclusively by our company. The only exceptions are: j) data relating to the execution and settlement of electronic credit card payments made by our trusted partners – financial institutions that follow all appropriate security procedures to secure your information; and ii)

data that is absolutely necessary for the execution of your order (transport, storage, etc.) by the companies that cooperate with us. However, all your data is protected and managed in accordance with the terms and rules of Greek law and especially of law 2472/1997, and our company strictly follows all the rules established by the relevant legal framework.

Within the framework of the above legislation, the information held by our company may be disclosed to third parties, competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions of the respective regulatory framework.


Our company recognizes as a major issue the issue of data security and transactions and therefore takes all necessary measures to ensure them. The website protects its members from any data interception with the method of data encryption. Customer details are not disclosed to third parties when you browse the website.


The user / consumer / visitor / member of toucanconcept.gr fully and unquestionably accepts the exclusive right of the company to stop using his / her passwords in the services of toucanconcept.gr and to stop the provision of the content and information of toucanconcept.gr whenever it (the company) considers that these terms are violated by him (user / consumer / visitor / member) or that they are carried out or there are indications and / or complaints that illegal acts or omissions are carried out by him. It may also terminate, suspend, modify the operation of toucanconcept.gr in whole or in part, permanently or temporarily at any time with or without prior notice.